Cancellation & Refund Policy

Effective Date: January 1, 2026 • ManabSeva Marketplace Transparency Policy

Patient Protection Assurance: If a healthcare provider cancels, fails to attend, or does not accept your requested appointment within the confirmation window, a 100% full refund is automatically issued to your original payment method.

1. Doctor Chamber Appointments (Pay-at-Clinic)

For In-Clinic doctor appointments where the consultation fee is payable directly at the chamber, patients may cancel free of charge up to 2 hours before the scheduled time. No fee is forfeited. Please cancel via your Patient Portal so the chamber slot can be made available to other needy patients.

2. Online Teleconsultation Services

Cancellation > 2 hours before session: 100% full refund credited to original payment source.
Cancellation within 2 hours: Subject to a minimal administrative rescheduling fee of 15%; remaining 85% refunded.
Doctor No-Show / Connectivity Issues: 100% immediate full refund or free rescheduling to next preferred slot.

3. Home Nursing & Caregiver Shifts

Notice > 24 hours prior to shift commencement: Full 100% refund.
Notice within 12–24 hours: 90% refund (10% caregiver travel compensation).
Notice < 12 hours: 75% refund.
Caregiver replacement guarantee: If assigned staff is indisposed, ManabSeva will dispatch an equivalent certified nurse or issue an instant full refund.

4. Diagnostic Home Sample Collection

You can reschedule or cancel a diagnostic blood sample collection without any fee up until the phlebotomist has been dispatched. Once dispatched, a nominal travel convenience fee of ₹50 is deducted, and all remaining test fees are refunded in full.

5. Refund Processing Timeline

All refunds are queued immediately via our double-entry ledger. Bank transfers, UPI, and card refunds generally settle back to your issuing bank account within 3 to 5 business days, in compliance with RBI payment gateway guidelines.

Need help with a cancellation or refund inquiry? Contact Dispute & Grievance Desk